CONSUMER
INSIGHTS

Clear consumer insights strategy fuels the growth

OUR EXPERTISE

The key to capturing consumer needs, wants, and desires and distilling them to consumer insight, is listening as much for what consumers don’t say, as what they do. We employ a design thinking approach with the best tools and techniques — like Mindset Psychographics, Visual Semiotics, Consumer Journey, Emotional Benefits Mapping – to reveal unmet needs, unarticulated wants, and driving dissatisfiers.  Our consumer insights drive a clear consumer strategy, resulting in innovation, brand positioning and an optimized Customer Experience (CX) that power brand growth.

  • Qualitative Research (In-person and Online)
  • Online Consumer Insight Communities
  • Needs States Mapping
  • Consumer Journey Mapping
  • Trend Tracking
  • Brand Assessment
  • Social Media Audit
  • Digital Ecosystem Audit
  • Consumer Collaboration Labs
  • Ethnographies
  • Influencer Interviews
  • Iconic 1-2-1 Consumer Interviews
  • KOL & Expert Interviews
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